E-ISSN 2146-8354
 

Original Research 


Health literacy practices of physicians and patient care personnel in a hospital setting

Kadriye O. Lewis, Joan E Morgan, Lihshing Leigh Wang, Kathleen Calderon, Jennifer Rammel, Murat Ozer.

Cited by (5)

Abstract
Objective: Health literacy is a serious public health issue, and there are significant barriers to effective health
communication among patients, physicians, and patient care personnel. We developed and implemented a
hospital-wide health literacy survey to better determine the knowledge and practices of physicians and patient
care personnel concerning health literacy in a hospital setting. Methods: In this cross-sectional study, we
invited physicians and patient care personnel from a pediatric hospital in the Midwest to participate in a
health literacy survey. The survey combined open-ended questions and Likert-type items consisting of four
domains: communication, decision-making, interpersonal skills, and health literacy knowledge. Quantitative
data were analyzed - using SPSS software (descriptive statistics, Cronbach’s alpha, and t-test). Open-ended
responses were analyzed thematically. Results: A total of 145 physicians and 891 patient care personnel
completed the surveys. The results of Cronbach’s alpha, which was used to estimate the internal consistency
of the scale, were 0.7 or greater for all domains. Most of the respondents had a general idea of what health
literacy means, but only 37% of patient care personnel and 65% of physicians were able to define health
literacy adequately. This study revealed several differences in health literacy perceptions between physicians
and patient care personnel, but most respondents agreed that there is a need for health literacy training for
health care professionals. Conclusion: The results of our study revealed insights and suggest that there is
an obvious need to dedicate further efforts toward promoting health literacy. Health literacy training for all
healthcare professionals is crucial to create health literate healthcare organizations. The findings are also
useful for the health literacy group to plan health literacy initiatives and educational programs for healthcare
providers to improve communication about health with patient and families.

Key words: Communication, health, health literacy knowledge, health literacy practices, interpersonal skills, provider assessment, shared decision making


 
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How to Cite this Article
Pubmed Style

Kadriye O. Lewis, Joan E Morgan, Lihshing Leigh Wang, Kathleen Calderon, Jennifer Rammel, Murat Ozer. Health literacy practices of physicians and patient care personnel in a hospital setting. J Contemp Med Edu. 2014; 2(4): 204-212. doi:10.5455/jcme.20141122081418


Web Style

Kadriye O. Lewis, Joan E Morgan, Lihshing Leigh Wang, Kathleen Calderon, Jennifer Rammel, Murat Ozer. Health literacy practices of physicians and patient care personnel in a hospital setting. http://www.jcmedu.org/?mno=173056 [Access: December 16, 2018]. doi:10.5455/jcme.20141122081418


AMA (American Medical Association) Style

Kadriye O. Lewis, Joan E Morgan, Lihshing Leigh Wang, Kathleen Calderon, Jennifer Rammel, Murat Ozer. Health literacy practices of physicians and patient care personnel in a hospital setting. J Contemp Med Edu. 2014; 2(4): 204-212. doi:10.5455/jcme.20141122081418



Vancouver/ICMJE Style

Kadriye O. Lewis, Joan E Morgan, Lihshing Leigh Wang, Kathleen Calderon, Jennifer Rammel, Murat Ozer. Health literacy practices of physicians and patient care personnel in a hospital setting. J Contemp Med Edu. (2014), [cited December 16, 2018]; 2(4): 204-212. doi:10.5455/jcme.20141122081418



Harvard Style

Kadriye O. Lewis, Joan E Morgan, Lihshing Leigh Wang, Kathleen Calderon, Jennifer Rammel, Murat Ozer (2014) Health literacy practices of physicians and patient care personnel in a hospital setting. J Contemp Med Edu, 2 (4), 204-212. doi:10.5455/jcme.20141122081418



Turabian Style

Kadriye O. Lewis, Joan E Morgan, Lihshing Leigh Wang, Kathleen Calderon, Jennifer Rammel, Murat Ozer. 2014. Health literacy practices of physicians and patient care personnel in a hospital setting. Journal of Contemporary Medical Education, 2 (4), 204-212. doi:10.5455/jcme.20141122081418



Chicago Style

Kadriye O. Lewis, Joan E Morgan, Lihshing Leigh Wang, Kathleen Calderon, Jennifer Rammel, Murat Ozer. "Health literacy practices of physicians and patient care personnel in a hospital setting." Journal of Contemporary Medical Education 2 (2014), 204-212. doi:10.5455/jcme.20141122081418



MLA (The Modern Language Association) Style

Kadriye O. Lewis, Joan E Morgan, Lihshing Leigh Wang, Kathleen Calderon, Jennifer Rammel, Murat Ozer. "Health literacy practices of physicians and patient care personnel in a hospital setting." Journal of Contemporary Medical Education 2.4 (2014), 204-212. Print. doi:10.5455/jcme.20141122081418



APA (American Psychological Association) Style

Kadriye O. Lewis, Joan E Morgan, Lihshing Leigh Wang, Kathleen Calderon, Jennifer Rammel, Murat Ozer (2014) Health literacy practices of physicians and patient care personnel in a hospital setting. Journal of Contemporary Medical Education, 2 (4), 204-212. doi:10.5455/jcme.20141122081418





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